01When you get a full refund
- Service not working: within 7 days of payment, the Accelerated Download service does not work on your device and our support team cannot fix it within a reasonable time.
- Duplicate payment: if the same device was charged more than once for the same period, the extra orders are fully refunded.
- Paid but not activated: payment succeeded but the service was never activated and cannot be activated manually.
02When refunds are not given
- The service was activated and working, and you simply no longer need it;
- The plan has already expired;
- The service was terminated for breach of the Terms of Service.
Dissatisfaction with how a third-party open-source model performs is not a service fault.
03How to request a refund
Within 7 days of payment, contact us via the contact page or support email with: your order number or payment receipt, the payment time, and a description of the problem (screenshots of any error help).
04Timing and method
We reply within 3 business days. Approved refunds go back to the original payment method (WeChat Pay, Alipay or card); arrival time depends on the payment provider, usually 1–10 business days. The plan is deactivated once refunded.
05Your statutory rights
Nothing in this policy limits rights you have under the Australian Consumer Law or other consumer laws that cannot be excluded.